Monika (Mon)

Administrative Assistant

At Waystone Wellness, we believe that feeling welcomed, supported and understood begins from the very first point of contact. Mon plays an important role in creating this experience for our clients.

With extensive experience in practice administration, Mon brings a wealth of knowledge, confidence and warmth to her role. She is highly experienced in managing the day-to-day needs of a psychology practice and has a wonderful ability to make people feel comfortable and at ease.

Known for her friendly nature, lovely smile and calm, reassuring manner, Mon is often the first friendly voice you will hear when you contact Waystone Wellness. Whether you are making an initial enquiry, arranging your first appointment or getting in touch with an existing question, she will greet you with warmth, patience and professionalism.

Mon manages many aspects of the client experience, including initial enquiries, intake arrangements, appointment bookings and rebooking, and payments. She understands that reaching out for psychological support can sometimes feel daunting, and she strives to make the process as straightforward, welcoming and stress-free as possible.

Mon understands the importance of a supportive, well-organised and client-centred practice. Her experience, maturity and practical knowledge mean that clients can feel confident they are in capable hands, while her genuine warmth ensures they are never just another appointment in the diary.

Mon is based onsite Tuesday, Wednesday and Thursday and is available by phone during business hours on other days, helping clients stay connected and supported throughout their time with Waystone Wellness.